Pioneer Terms of Use

Version: 1.0
Effective date: October 5, 2026
Publication URL: https://pioneer.verisec.ai/terms

1 Agreement and scope

These Terms of Use ("Terms") govern access to Pioneer, the investigative intelligence platform provided by Verisec AI LLC, a California limited liability company ("Verisec," "we," "us," or "our"), including the related websites, applications, browser extensions, and any APIs, data, reports, and services we make available under these Terms (collectively, the "Service"). These Terms do not grant access to other Verisec products.

"Customer" means the business, government organization, or approved sole proprietor accepting these Terms or identified in a written order signed by Customer and Verisec (an "Order"). "Authorized User" means an individual Customer authorizes and Verisec permits to use the Service. "You" means Customer or the Authorized User, as applicable. Customer is responsible for its Authorized Users' compliance; each Authorized User must comply with the use restrictions applicable to that user's activities.

By affirmatively accepting these Terms through our acceptance process or executing an Order incorporating them, you agree to them. A person accepting on behalf of Customer represents that they have authority to bind Customer. If you do not agree or lack that authority, do not accept or access the Service.

A written agreement signed by Customer and Verisec expressly governing the Service (a "Signed Contract") controls over conflicting provisions of these Terms. An applicable data processing addendum controls for its data processing subject matter. An Order controls purchased scope, permitted uses, fees, and term; it changes other provisions only if expressly agreed by authorized representatives. Purchase order boilerplate does not amend this agreement. Accepting these Terms, receiving an invitation, or having an account created does not by itself constitute a Signed Contract permitting external use of Service Data.

2 Eligibility and accounts

The Service is available only to investigators approved by Verisec for professional use on behalf of customers in the United States and Canada. Verisec creates or expressly approves accounts; there is no self-service access for general consumers. Authorized Users must be at least 18 and have reached the legal age of majority where they reside. Personal or general consumer use is not permitted. End users must be located in the United States or Canada; access from other countries requires our prior written agreement. Government access is subject to any required procurement terms and an authorized agreement; these Terms do not override mandatory restrictions on a government entity's contracting authority.

Provide accurate account and organizational information and keep it current. Accounts are assigned to individual users and may not be shared or transferred without authorization. Protect credentials, comply with authentication requirements, promptly report suspected unauthorized access, and remove access when a user no longer needs it. Customer is responsible for activity it authorizes and for unauthorized activity resulting from its failure to comply with these obligations, but not for unauthorized activity caused by Verisec's breach of its obligations.

Customer's designated administrators may manage accounts, permissions, and team content within the capabilities of the Service. Use organizational workspaces only for information you are authorized to make available to the organization and its permitted users.

3 Access and permitted use

Subject to these Terms and your purchased or approved scope, we grant you a limited, nonexclusive, nontransferable right during your authorized access period to use the Service for lawful professional research, investigation, and analysis. No resale or sublicensing rights are granted.

"Service Data" means source records, documents, search results, metadata, enrichments, associations, compilations, and other information obtained through the Service, excluding Customer Content defined below. Use Service Data only within your authorized scope and applicable source restrictions.

You may use provided viewing, downloading, and export functions within disclosed limits. Unless a Signed Contract permits otherwise, use of the Service and Service Data is limited to Customer's internal organizational purposes. Account access alone does not permit sharing Service Data or findings derived from it with clients, other organizations, the public, courts, or regulators, except where disclosure is legally required. If a Signed Contract authorizes external reporting, legal submissions, redistribution, or other uses, only the uses and recipients it permits are authorized. If the Signed Contract is silent about external use, the internal-use restriction continues to apply.

For any contractually permitted report, legal filing, or regulatory submission, comply with Sections 4 through 7, preserve material source attribution and qualifications, and have the necessary disclosure rights. Permission to produce reports does not authorize selling access to Service Data or creating a reusable data product. Do not use successive reports, exports, or multiple accounts to reconstruct a dataset or evade restrictions.

You may retain work product and evidence lawfully obtained under this section for the relevant matter, professional recordkeeping, and legal preservation requirements, including after your access ends. Continued retention does not authorize new extraction, competitive reuse, or redistribution beyond these Terms. Nothing here prohibits disclosures required by law or a binding legal process.

4 Investigative limitations and verification

The Service supports investigation and analysis. It does not provide legal advice, a legal opinion, a certification of regulatory compliance, or a determination that any person or organization has committed wrongdoing. No attorney-client or other professional advisory relationship is created.

Records may be incomplete, outdated, inaccurate, duplicated, unavailable, or incorrectly associated. A filing may reflect a submitter's assertion rather than a verified fact. Shared names, addresses, agents, domains, infrastructure, or other attributes do not by themselves establish identity, ownership, control, affiliation, misconduct, or liability. An absent result does not establish that no record, relationship, or risk exists. Dataset and jurisdiction availability does not imply comprehensive coverage.

You must independently evaluate relevance, confirm identities, examine original sources, assess dates and qualifications, and corroborate material findings before relying on them. If automated or AI-assisted summaries, inferences, or other outputs are available, treat them as potentially incorrect and subject them to appropriate human review. Do not present uncertain associations or analyst conclusions as established source facts.

5 Your responsibility for legal and consequential uses

You are responsible for your decision to use Service Data for any legal purpose and for the legality, accuracy, substantiation, presentation, and consequences of your own use. This includes use in litigation, discovery, affidavits, declarations, subpoenas, regulatory complaints, enforcement referrals, expert reports, and other proceedings or consequential decisions. This section allocates responsibility; it does not grant external-use rights beyond Section 3 or your Signed Contract.

In particular, you must determine and satisfy applicable requirements for lawful access and disclosure, professional licensing, privilege and confidentiality, discovery, preservation, authentication, chain of custody, admissibility, evidentiary foundations, and procedural deadlines. Obtain original or certified records and qualified legal or professional advice when appropriate. You are responsible for your representations and conclusions, including those made to clients, courts, agencies, or affected persons.

Verisec does not warrant that Service Data is admissible, legally sufficient, exhaustive, or suitable to establish a particular allegation or satisfy a duty. Unless separately agreed in writing or required by law, we do not undertake to serve as your records custodian, expert witness, litigation hold provider, or evidence preservation service. Maintain your own authorized records and preservation process; ordinary Service retention is not a litigation hold.

This allocation of your responsibilities does not waive Verisec's own duties under applicable law, excuse Verisec's own unlawful conduct, or eliminate rights or liabilities that cannot lawfully be excluded.

6 Prohibited conduct

Except to the extent we expressly authorize in writing, you must not, and must not assist others to:

1. Scrape, crawl, harvest, mirror, or systematically extract Service Data through bots, scripts, headless browsers, browser automation, extensions, AI agents, direct endpoint calls, or repeated manual collection. Access through an expressly authorized API or export workflow is permitted only within its documented scope and limits. Ordinary assistive technology used for permitted individual interaction is not prohibited.
2. Use the Service or Service Data, including derived labels, relationships, embeddings, or datasets, to build, populate, train, validate, improve, or operate a product, database, model, or service substantially similar to or competitive with Pioneer or Verisec's data or investigative intelligence offerings, whether for internal use, commercial distribution, or a third party.
3. Bulk copy, resell, sublicense, redistribute, publish, or make Service Data available as a dataset, feed, searchable repository, data brokerage service, or substitute for the Service. Limited work product permitted by Section 3 is not bulk redistribution.
4. Use Service Data to train or fine-tune machine learning models, or upload it to third-party AI services that retain it for model training or make it available to other customers. Approved analytical integrations remain subject to source restrictions, confidentiality obligations, and the prohibition on competitive reuse.
5. Bypass authentication, permissions, paywalls, rate limits, export limits, or other access controls; rotate accounts, identities, tokens, proxies, or addresses to evade restrictions; share credentials; or access another customer's information without authorization.
6. Reverse engineer, decompile, disassemble, or attempt to obtain nonpublic source code, models, credentials, or interfaces, except where applicable law expressly permits it despite this restriction.
7. Interfere with the Service; introduce malicious code; conduct unauthorized security testing; or use the Service to facilitate unlawful intrusion, surveillance, harassment, stalking, doxxing, discrimination, fraud, intimidation, or other unlawful conduct.
8. Submit information you lack authority to provide; impersonate another person; fabricate evidence; conceal material qualifications; or falsely suggest Verisec endorses a finding, accusation, or customer offering.
9. Remove or misrepresent source identifiers, copyright or proprietary notices, material timestamps, or attribution required for permitted copies.

These are contractual restrictions on access to and use of the Service. They do not assert ownership of public-domain facts or prohibit independently obtaining information lawfully from original sources without using the Service or misappropriating Verisec's protected materials. Rights that applicable law makes nonwaivable remain unaffected.

7 Restricted screening and regulated information

Do not use the Service or Service Data, directly or indirectly, to determine a natural person's eligibility for employment, promotion, reassignment, retention, housing, credit, insurance, or any other purpose regulated by the Fair Credit Reporting Act or analogous consumer-reporting law. This version of the Service is not offered for those purposes. A different use would require a separate written agreement and the necessary compliance program; an informal permission or disclaimer is insufficient.

Do not upload payment card authentication data, account passwords, classified information, or information subject to specialized handling requirements we have not expressly agreed to support. Protected health information, criminal justice information subject to CJIS requirements, and similarly regulated material require a separate written agreement establishing appropriate safeguards. Upload confidential or privileged matter information only if you have authority and have determined that the agreed controls meet your obligations.

You must comply with applicable privacy, data protection, export control, sanctions, and investigative licensing laws. Public availability of information does not itself authorize every use or disclosure.

8 Ownership and third-party rights

Verisec and its licensors retain their rights in the Service, software, designs, branding, and protectable compilations, selections, arrangements, and enrichments. No ownership transfers to you. Public records, public-domain facts, and third-party materials retain their respective legal status and ownership; we do not claim exclusive rights in underlying facts merely because they appear in Pioneer.

Third-party data and services may be subject to additional license, attribution, retention, or distribution restrictions identified to you before use. These Terms grant no broader rights than we may lawfully provide. A permitted export does not remove applicable source restrictions. Third-party availability, coverage, and content may change or be withdrawn. Verisec is not a government agency, and inclusion of a government record does not imply government endorsement.

You retain your rights in feedback you provide and grant us a perpetual, worldwide, royalty-free, nonexclusive right to use that feedback to improve our products without compensation or attribution. This license does not authorize use or disclosure of Customer Content or confidential investigation details included in feedback beyond the permissions otherwise granted in these Terms.

9 Customer Content and confidentiality

"Customer Content" means information you submit to the Service, including private investigative entities, notes, annotations, uploads, and other customer-authored materials. As between you and Verisec, you retain your rights in Customer Content. Incorporating Service Data into Customer Content does not transfer ownership of the underlying material or enlarge its permitted uses.

You grant Verisec a limited right to host, store, copy, process, transmit, and display Customer Content as necessary to provide and support the Service, implement your sharing instructions, secure the Service, investigate abuse, and comply with law. This permission continues after termination only to the extent necessary for permitted retention, legal obligations, and orderly deletion. You represent that you have the rights and legal basis necessary for this processing.

We will not sell private Customer Content or use it to train general-purpose AI models without Customer's separate express agreement. This restriction does not prevent processing needed to provide a feature you request. Enabling a third-party integration may disclose information to that provider; do so only after reviewing its terms, data handling, and your authority to disclose.

Each party will protect the other's nonpublic information disclosed under this agreement that is designated confidential or reasonably understood to be confidential. Use it only to perform or exercise rights under this agreement, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound by appropriate confidentiality duties. Private Customer Content is Customer's confidential information. Public source records are not made confidential merely by inclusion in the Service, although your private selection, annotations, and investigation context may be confidential.

Confidentiality duties do not apply to information the recipient can demonstrate was lawfully known without restriction, independently developed, lawfully received without restriction, or publicly available without breach. A recipient may disclose information when legally required and, where legally permitted, will give notice and reasonably cooperate with efforts to limit disclosure. Neither party is required to violate law or a binding legal order.

10 Privacy and security

Our Privacy Notice at https://pioneer.verisec.ai/privacy explains our handling of personal information. It does not transfer responsibility for Verisec's legal obligations to you. Where necessary, the parties must enter into an appropriate data processing addendum before regulated processing begins. Each party must comply with the United States and Canadian federal, state, and provincial privacy laws applicable to its activities. These Terms do not themselves supply a missing legal basis for collection, use, disclosure, or cross-border processing. Any agreed hosting-location or transfer restrictions must be documented in the applicable contract or data processing addendum.

We will maintain reasonable administrative, technical, and organizational safeguards appropriate to the Service and our legal obligations. No system is completely secure. We will provide security incident notices as required by applicable law and any agreed data processing terms. Customer must use appropriate access controls and exercise care when sharing information. No particular certification, hosting location, or security standard is promised unless expressly included in a signed agreement.

We may review usage records and relevant content as reasonably necessary to secure the Service, investigate suspected violations, provide support, or comply with law, consistent with our confidentiality obligations and Privacy Notice. This does not create an obligation to monitor every use or verify every record.

11 Plans and payment

Paid access is provided under negotiated Signed Contracts. Your Signed Contract specifies fees, currency, usage limits, billing and payment terms, taxes, subscription term, and renewal arrangements. These Terms do not independently impose a fee or authorize a payment method to be charged. Approved access without a Signed Contract remains subject to the internal-use restriction in Section 3 and does not create a right to continued free access.

A subscription renews automatically only if your Signed Contract expressly provides for it. Follow that contract's notice requirements for cancellation or nonrenewal; if it does not specify a method, send written notice to [email protected]. Any required reminders and cancellation rights under applicable law remain available. Stopping renewal does not itself request immediate deletion of your workspace. Free access or a pilot does not automatically convert to paid access.

Unless your Signed Contract provides otherwise, fees are nonrefundable except as stated in these Terms or applicable law. You are responsible for applicable transaction taxes, excluding taxes on Verisec's income. We will not change agreed fees during a committed term except as authorized by your Signed Contract. Proposed renewal increases require at least 30 days' notice before your nonrenewal deadline and an opportunity to decline renewal, or any longer period required by law. We may suspend paid access for overdue undisputed charges after at least 10 days' written notice and an opportunity to resolve the issue.

12 Service changes and evaluation features

We may update the Service, change data sources, apply reasonable usage limits, and remove unlawful, insecure, or unavailable content. We do not promise particular coverage, uninterrupted availability, future features, or response times unless a signed agreement provides them. Third-party source changes may affect available information.

We will give reasonable advance notice of changes that materially reduce purchased functionality when practicable. If we discontinue a paid Service or materially reduce its core purchased functionality during a prepaid term, you may terminate the affected portion and receive a prorated refund for unused prepaid access. Urgent legal, security, and upstream provider changes may require immediate action.

Features identified as beta, preview, experimental, or evaluation may change or end at any time and are provided without a service level commitment. Do not rely on them as your sole means of preserving evidence or meeting deadlines.

13 Suspension and termination

We reserve the right, in our discretion, to immediately restrict, suspend, terminate, or block accounts and access when we suspect abuse, misuse, prohibited extraction, competitive exploitation, unlawful conduct, violation of these Terms, or risk to the Service, its users, data providers, or others. We may act without advance notice or an opportunity to cure where permitted by law, including while investigating a suspected violation. We may block associated accounts, credentials, requests, and network access used to evade enforcement. Do not create or use another account to circumvent a restriction.

We may remove or quarantine affected content and preserve relevant records consistently with law and our privacy and confidentiality obligations. We may provide an explanation or opportunity to respond when appropriate, but are not required to disclose security-sensitive information. Contact [email protected] to request review; a request does not restore access or guarantee reinstatement.

Subject to applicable law and any signed agreement, we may also end free or evaluation access at any time, with or without cause. We may end paid access for convenience on 30 days' notice, with a prorated refund of unused prepaid fees for the period after termination. Immediate protective action under the first paragraph does not require this notice.

For termination based on an actual material violation, unused fees are not refundable except as required by law or an Order. If investigation does not substantiate a material violation, we will restore access or treat permanent termination as termination for convenience and refund unused prepaid access, including paid time lost to the suspension. Mandatory refund rights remain unaffected.

You may terminate by notifying us and discontinuing use. Accrued payment obligations survive, and your voluntary termination does not create a refund right except as otherwise provided here or required by law. Either party may terminate for the other's material breach remaining uncured 30 days after written notice; this does not limit our immediate protective rights. If you terminate for Verisec's uncured material breach, we will refund unused prepaid fees for the affected Service.

14 After termination and data retention

Access rights end upon termination. Stop using the Service and delete Service Data except for records you may lawfully retain under Section 3 or a binding legal requirement. Retained material remains subject to applicable confidentiality, source restrictions, and prohibitions on scraping, redistribution, and competitive reuse.

For 30 days after termination, Customer may request a copy of its Customer Content in a reasonably available format by contacting [email protected]. This is a request process, not a promise of a particular export tool or an export of Verisec's underlying datasets. We may restrict direct account access or withhold particular material where disclosure is unlawful or would compromise security or another person's rights; when feasible and lawful, we will provide an alternative means of retrieving Customer's own content.

After that request period and completion of timely requests, we may delete Customer Content according to our documented retention practices. Legal holds, legal obligations, security records, and residual backups may require longer retention with continuing protections. The Privacy Notice and any data processing addendum govern applicable retention and deletion obligations. Maintain authorized copies you need before access ends; do not rely on indefinite storage or restoration.

15 Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS OR A SIGNED AGREEMENT, THE SERVICE AND SERVICE DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE." VERISEC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service or Service Data will be error-free, complete, current, continuously available, or suitable for a particular investigation or legal result. No oral statement or general marketing description creates a warranty beyond an express contractual commitment. This section does not disclaim nonwaivable statutory rights or our express confidentiality, security, refund, and other obligations.

16 Limits of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERISEC AND ITS LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE UNDER THESE TERMS FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

VERISEC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE FEES CUSTOMER PAID OR OWES FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM. Multiple claims do not increase this cap. These limits apply across legal theories, including contract and negligence.

These exclusions and caps do not limit liability for fraud, willful misconduct, gross negligence where limitation is prohibited, death or personal injury where limitation is prohibited, or any other liability that cannot lawfully be excluded or limited. They do not reduce refunds expressly owed under these Terms. Mandatory rights prevail over any inconsistent provision.

17 Customer indemnity

To the extent permitted by law, Customer will defend Verisec and its personnel against third-party claims arising from Customer Content that infringes rights or is unlawfully supplied, Customer's or its Authorized Users' prohibited use of the Service, or unlawful or materially misleading reports or legal submissions they make using Service Data. Customer will pay damages and reasonable costs, including attorneys' fees, finally awarded against those protected parties or agreed in a settlement Customer approves.

This obligation applies only to the extent the claim results from the specified Customer conduct; it does not cover Verisec's breach of this agreement, negligence, or unlawful conduct. We must give prompt notice, with delay excusing Customer only to the extent materially prejudiced, provide reasonable cooperation at Customer's expense, and allow Customer to control the defense with qualified counsel. Customer may not settle in a way that admits fault by, imposes nonmonetary obligations on, or fails to release a protected party without that party's written consent, not to be unreasonably withheld.

18 Disputes and governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules, subject to mandatory applicable law. Unless a Signed Contract or mandatory law requires otherwise, disputes will be brought in the California state courts located in Orange County or the United States federal district court serving that county, and each party consents to their jurisdiction and venue. This choice does not displace nonwaivable Canadian federal or provincial protections applicable to a party or its activities.

Before filing a claim, the parties will attempt in good faith to resolve it through written notice and discussion for 30 days. This does not prevent urgent provisional relief, legally required filings, or action necessary to preserve a claim before a deadline. Nothing in these Terms requires arbitration or waives a right to participate in a class action. Mandatory government contracting rules and nonwaivable rights remain controlling.

19 Changes to these Terms

We will identify the effective date of revised Terms and provide at least 30 days' notice of material changes by account email or a prominent Service notice. Changes required by law or needed to address an urgent security risk may take effect sooner to the extent permitted by law, with notice as practicable. Changes do not retroactively govern disputes arising before their effective date.

Material changes to paid subscriptions normally apply at renewal. If a permitted material change must apply during a paid term and you do not accept it, you may terminate the affected Service before the change takes effect and receive a prorated refund of unused prepaid fees. We will request renewed affirmative acceptance where required. If you do not accept the applicable revised Terms, discontinue use; we may end access under Section 13. A silent website update alone is not our acceptance process.

20 General provisions

These Terms and applicable signed agreements and Orders form the entire agreement for their subject matter. A failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited or severed to the extent necessary without invalidating the remainder, subject to applicable law.

You may not assign this agreement without our prior written consent, not to be unreasonably withheld. Verisec may assign it in connection with a merger, reorganization, or transfer of substantially all relevant assets if the successor assumes our obligations. No assignment reduces applicable privacy protections or mandatory rights. There are no third-party beneficiaries except persons expressly protected under Sections 16 and 17 to the extent applicable.

Neither party is liable for delay caused by events beyond its reasonable control, excluding obligations to pay fees already due. The affected party must take reasonable steps to mitigate the effects. This does not excuse legal obligations or eliminate an express refund right.

The parties are independent contractors. Provisions intended by their nature to continue survive termination, including accrued payment duties, retained-data restrictions, ownership, confidentiality for as long as the information remains confidential, disclaimers, liability limits, indemnity, and dispute provisions.

21 Contact and notices

Verisec AI LLC, a California limited liability company
Legal notices: [email protected]
Account support, data corrections, and content retrieval: [email protected]
Abuse reports, security issues, and privacy requests: [email protected]
Billing and cancellation: [email protected]

Send sufficient information to identify an affected account or record and describe the request without unnecessarily disclosing sensitive information. We may verify identity or authority before acting. Source-record corrections may require contacting the originating authority, but this does not limit any obligation we have to address a request ourselves.

We may send operational and legal notices to the account contact you provide. Keep that contact current. Notice details in a Signed Contract control for notices under that contract. These notice methods do not replace formal service of legal process or a legally required method of notice.